Intercom Articles
Keep Intercom Articles up to date after every release
Customers and Fin read your Intercom articles. After a release, some of them are wrong, in every language. Amendary finds those sentences and drafts the fix in every language. You approve it once, and the live articles are updated.
- Fix lands as
- An edit to the live article
- Languages
- Every language, one approval
- Missing languages
- Drafted, saved as drafts
- Follows
- A repo or your changelog
The problem
A plan limit changes. The help article still gives the old number, in English, French, Dutch and Portuguese. Customers quote it back to support, and an AI agent that reads your articles repeats it.
Your changelog says what changed. It does not say which articles are now wrong. Finding out means reading every article in every language, so it gets skipped.
What happens on a release
- Amendary reads what shipped: a release, tag or commit of your repo, or a new entry on your public changelog.
- It checks the source-language articles you watch. Browse lists published articles only. A draft made by Generate docs is watched for you.
- It finds the sentence that became wrong and drafts the fix, with the change that proves it. If nothing became wrong, there is no fix.
- It carries the fix into each translation. Numbers, versions and names must match in every language, or that language waits for you.
- You approve once in the Queue. Amendary updates the live article in every ready language. A published language stays published and a draft stays a draft. See Review and undo.
- For 30 days, Undo writes the old text back in every language, if nobody edited the article since.
One changelog entry, four languages
This change made 1 article out of date, 3 other languages
Changelog, 14 October: the Team plan now includes up to 50 teammates.
Sentence now
The Team plan includes up to 20 teammates.
Replacement
The Team plan includes up to 50 teammates.
Other languages (3)
- frReady
Sentence now
Le forfait Team inclut jusqu’à 20 coéquipiers.
Replacement
Le forfait Team inclut jusqu’à 50 coéquipiers.
- nlReady
Sentence now
Het Team-abonnement bevat maximaal 20 teamleden.
Replacement
Het Team-abonnement bevat maximaal 50 teamleden.
- pt-brReady
Sentence now
O plano Team inclui até 20 colegas de equipe.
Replacement
O plano Team inclui até 50 colegas de equipe.
One approval updates the live article in all four languages. You can dismiss one language alone, and undo the fix everywhere it went.
What to check before approving
- Check the changelog entry against the article claim. In the example above, the Team plan limit must really have changed from 20 to 50 teammates.
- Read the proposed French, Dutch and Portuguese sentences alongside the source correction. The plan name and the new limit must mean the same thing in every language.
- After applying, open the article in Intercom in each updated language. A Check it or Not found language still needs you. An updated article does not prove what an AI agent will answer.
What it does not do
No new help center
Your articles stay in Intercom. Readers never see Amendary.
Never publishes
It never publishes or unpublishes an article or a language. A missing language is saved as a draft.
Only what you watch
An article you do not watch is never read and never edited.
Never edits code
GitHub is only read, to see what shipped.
Setup in four steps
- 1On the Pages tab, select Add destination, pick Intercom, choose your region (US, EU or Australia) and sign in.
- 2On the Intercom card, set Help articles follow: a GitHub repo or your changelog URL (owners).
- 3Browse your collections, and watch the articles to keep correct. Their translations come with them.
- 4On Home, run a first check on recent changes instead of waiting a day. Then open the first fix in the Queue.
Where to go next
- Update Intercom articles after a releaseA release-to-review walkthrough with a translation checklist.
- Multilingual supportHow one fix reaches every language.
- Connect Intercom ArticlesSign in, permissions and disconnect.
- Help-center languagesHow translations are found, fixed and drafted.
- Intercom integrationWhat Amendary reads and writes.
- Compare with Fin content suggestionsWhat each one does after a release.
- Daily checksHow fixes are found and held.
- PricingPlans by help articles watched, translations included.
Try Amendary on your own help center
Connect Notion, GitHub, Zendesk or Intercom and pick the articles to watch. Your first check shows what Amendary would fix, with the change as proof.
Free for 14 days with no card, and every edit waits for your review. Or free forever with your own Anthropic API key. Code is never touched.