Intercom Articles integration

Your published articles and their translations. Browse lists published articles only. A draft made by Generate docs is watched for you. Collections are read to show the browse tree.

For each article you watch, Amendary reads the title and body and keeps a short list of what the article claims.

What shipped comes from the connection’s card, under Help articles follow: a GitHub repo, or each new entry on your public changelog.

The body of the articles you watch, and nothing else. Titles and collections stay as they are.

A fix never changes whether an article or a language is published or a draft.

A missing language can be drafted for credits. It is saved as a draft. Your help center must have more than one language turned on. Amendary never publishes an article.

Intercom shows what you allow before you agree: read and list articles, and read and write articles. Amendary cannot see conversations, contacts or any other part of Intercom.

Intercom access does not expire, so you sign in once. The token is stored encrypted. If you remove the Amendary app in Intercom, Intercom tells Amendary, and Amendary deletes the token and your help-center data.

1. Once a day, Amendary checks what shipped against the articles you watch.
2. It drafts the fix for the source article, with the change as evidence. Then it fixes the same sentence in each translation. A language is marked Check it when a number, version, URL or name does not match.
3. New teams start on Review first: every fix waits for you. On Apply automatically (paid plan or your own key), a fix still waits when it states a value the change does not back up, removes content, or adds new text.
4. Before writing, Amendary reads the live article again. If someone changed it since, the fix is not written.

Undo is in the Queue for 30 days. It writes the old text back, but only if nobody edited the article since.

A workspace owner can disconnect on the Pages tab. Amendary removes its app from your Intercom workspace, then deletes the connection, its watched articles and their fixes. Nothing in your articles changes. If another Amendary team uses the same Intercom workspace, the app stays installed for them.

Generate docs writes new articles into a collection you pick, in your help center’s default language. Each one is saved as a draft by the person who signed in, and is then watched like any article. You publish it in Intercom.

Cleanup checks the articles you pick against your code and says which to keep, fix or retire, with the proof. It never edits an article.

Both spend credits, shown before the run. Diagrams and product updates are Notion only.

• Keep your Intercom help center current: the problem, outcome and a multilingual example
• Update Intercom articles after a release: follow the workflow after connecting
• Connect Intercom Articles: sign in step by step
• Multilingual support: how a fix reaches every language
• Help-center languages: set languages and draft missing ones
• Review and undo: what waits for you and how undo works
• What shipped: a GitHub repo or a changelog URL
• Compare with Intercom Fin: content suggestions versus release fixes
• Security: what is stored, sent and deleted